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EXCHANGES AND RETURNS

  1. You will have 15 calendar days to return an item from the date you received it.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. All tags must still be attached and not cut off.  Your item needs to have the receipt or proof of purchase.
  3. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  4. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  5. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  6. If you receive a refund, the cost of return shipping will be deducted from your refund.
  7. If you have any questions on how to return your item to us, contact us at customercare@shaye.co