GENERAL
Q: How do I check the status of my order?
You can check the status of your order on My Account.
Q: How can I track my order?
You will get an email from us with the tracking number when we ship your order.
Q: How will I know if my order has been placed successfully?
You will receive an email confirmation from Shaye once your order is successfully placed. The mail will have all the details related to your order.
Q: Can I combine promo codes?
No, You can only use one promo code at a time.
Q: How should I choose the best size for me ?
You can refer to our "Size Guide" at bottom of the website page and also can check at PDP - Product display page.
Q: Do you take orders over the phone?
No. We do not take orders over the phone. The customer has to place the order directly on the website.
Q: How can I find out if the Company delivers to my Location ?
We ship and deliver to the following Countries:-
Canada,
Hong Kong,
Kuwait,
Malaysia,
Philippines,
Saudi Arabia,
Singapore,
UAE,
USA.
Q: Do you ship free of cost?
Yes, We provide free shipping for orders of value above USD 150 (United States Dollar Only).
Q: Do I need to pay any duty or charges in respect of my Order ?
Yes, Any duties/taxes levied by your country are to be borne by you.
Q: Where is my order shipped from?
All the orders are shipped from our warehouse in Noida (India).
Q: What if I forget to enter a discount code at checkout?
Due to our systems limitation, we cannot add a discount code after an order is placed.
Q: Can I cancel my order?
Yes, You can contact us in case you want to cancel the order through the mail id : customercare@shaye.co, We can't cancel the order once shipped from the warehouse.
Q: Are the colours on my screen the same as actual product ?
We have done our best to display the colours of the products as accurately as possible on this website. However, because the colours you see depend on your device’s display, we cannot guarantee that the colours will be accurate. We request you to make allowance for such a variation in the colour of the products displayed on this website in comparison to the product you have received.
Q: How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to hear from you, Email us on customercare@shaye.co
Q: When will the Customer Care Team respond to my query?
We love being in touch with our customers and will get back to you as soon as possible but always within 24 Hours.
RETURN
Q: I need to Return/ Exchange an item, What should I do ?
We are unable to provide Return/ Exchange on International shipments.
However, we can accept Returns/ Exchanges if the customer delivers the product to our warehouse in the National regional capital, Delhi-NCR, India. Do note that the customer will be responsible for all customs duties in India.
Our Address is: Astrid Fashions Pvt Ltd, F-384, Sector-63, Noida-201301
PAYMENTS
Q: What payment methods do you accept ?
We provide you the following payment options on the website:
Debit Cards
Credit Cards
Paypal
