Frequently Asked Questions


You can check the status of your order on My Account.

You will get an email from us with the tracking number when we ship your order.
You will receive an email confirmation from Shaye once your order is successfully placed. The mail will have all the details related to your order.
No, You can only use one promo code at a time.
You can refer to our "Size Guide" at bottom of the website page and also can check at PDP - Product display page.
No. We do not take orders over the phone. The customer has to place the order directly on the website.
We ship and deliver to the following Countries:- Canada, Hong Kong, Kuwait, Malaysia, Philippines, Saudi Arabia, Singapore, UAE, USA.
Yes, We provide free shipping for orders of value above USD 150 (United States Dollar Only).
Yes, Any duties/taxes levied by your country are to be borne by you.
All the orders are shipped from our warehouse in Noida (India).
Due to our systems limitation, we cannot add a discount code after an order is placed.
Yes, You can contact us in case you want to cancel the order through the mail id :, We can't cancel the order once shipped from the warehouse.
We have done our best to display the colours of the products as accurately as possible on this website. However, because the colours you see depend on your device’s display, we cannot guarantee that the colours will be accurate. We request you to make allowance for such a variation in the colour of the products displayed on this website in comparison to the product you have received.
Our Customer Care Team is always happy to hear from you, Email us on
We love being in touch with our customers and will get back to you as soon as possible but always within 24 Hours.


We are unable to provide Return/ Exchange on International shipments. However, we can accept Returns/ Exchanges if the customer delivers the product to our warehouse in the National regional capital, Delhi-NCR, India. Do note that the customer will be responsible for all customs duties in India. Our Address is: Astrid Fashions Pvt Ltd, F-384, Sector-63, Noida-201301


We provide you the following payment options on the website: Debit Cards Credit Cards Paypal